Presence

The Presence window provides a quick way to check the availability of your co-workers. This is done via their Telephone system extension status (BLF-Busy Lamp Field) or, if enabled, via a blended combination of Telephone system extension status and Microsoft Teams Availability status.

In either Tray mode or AppBar mode, the Presence window can be re-sized and docked to the right or left edge of the screen using the dock "pin" icon.

Presence with Telephone system BLF

Presence with Teams Availability

Extension status (BLF)

The user extension status is indicated by a mixture of icon color and status text:

User Availability status

For ReachUC TEAM and UNITE users, co-worker availability is displayed as a combination of Telephone system extension status and Microsoft Teams user Availability status, indicated by a mixture of icon color and status text:

Note: An active call via the Telephone system extension will take precedence over Teams Availability status.

Contact Sorting

Co-workers in the Presence windows can be organized by the Telephone system configured Department, Location or Group, or to display contacts as a single alphabetically ordered list of co-workers, select None.

If preferred, contacts can be sorted by Telephone number instead of Name order:

Contact Search

The Search bar at the top of the Presence contact list will display items in the main presence window that match a search for either First name, Last name, Telephone number or even Teams Availability status (if enabled).

Note: The search includes ALL items found in the Telephone system "Users" directory, whether they are visible in the Presence window co-worker list or not.

Enter 2 or more characters to search the User list.

To cancel the search or start a new search, click the cancel icon:

Slide out menu

Hovering the mouse cursor on a contact will display the slide-out menu offering different actions depending on the current call status:

The "show user" option will open a separate window displaying all contact information available from the Telephone system user directory: