Welcome and Login

At the User login window, enter a valid username and password, as supplied by your service provider and click the "Log in" button:

Selecting "Auto login" will skip the user login page on subsequent start up of the ReachUC software client.

Select "Advanced" for more connection options

Advanced Options

Options

Select "Use proxy" and "Ignore invalid certificates" only if required and instructed to by your service provider:

First Login Wizard

At the first login after installation, a list of the available telephony devices for your user account will be displayed. Tick the box to enable the device to be available for use. At least one device must be selected and if multiple devices are enabled, the Preferred device can be chosen from the drop down list.

 

The selection can be amended after login through Configuration > Devices.

Note: The "Primary/Deskphone" device must be selected for Contacts to be displayed or searched in the Presence window. The "Softphone" device must be selected for Presence to display Busy Lamp status regardless of whether the Softphone is used or available as a Preferred Device.

The "Softphone" device will also prompt for PC audio device configuration settings – choose the appropriate audio devices for microphone, speaker and ringer.

 

If "Teams" is selected, the Microsoft Teams user account will request login confirmation:

NOTE: additional configuration is required within Microsoft Teams administration